ShowUpPaid — Richmond, VA · Licensed & Insured Virginia Contractor (HIS — Home Improvement Services)
Contact: hello@showuppaid.com
Service agreement & quote validity
Quotes are estimates based on information you provide online. A quote is valid for 30 days from the date issued unless we state otherwise in writing. Prices, availability, and scheduling may change after that period.
If on-site conditions differ from what was quoted — including improper wiring, aluminum wiring, ungrounded circuits, damaged boxes, inaccessible devices, or code violations — we will stop work on affected items outside the original paid scope until the project is updated through the change-order process below.
Scope of work
ShowUpPaid is licensed for Home Improvement Services (HIS). Unless agreed in a separate paid written order, your quote covers remove-and-replace / revise work only: existing outlets, switches, dimmers, and cover plates at the locations listed in your order. Work includes removing the existing device/plate, installing the quoted replacement, and basic functional testing of the replaced device.
Not included unless separately quoted and paid in writing: electrical panel work, service upgrades, new circuits or runs, relocating devices, cutting/patching drywall or finishes, painting, furniture moving, troubleshooting unrelated circuits, repairing pre-existing damage, aluminum-wiring remediation, or grounding upgrades beyond a simple device swap.
Permits & inspections: Remove-and-replace / revise device and cover-plate work under this agreement does not require a building permit or electrical inspection. We do not pull permits or schedule electrical inspections for in-scope replacement work.
Install Promise (warranty)
We perform services in a professional, workmanlike manner. If you believe the job was not done right, contact us within one (1) year of the installation date and we will re-perform the covered workmanship at no additional labor charge. The project must be paid in full before we schedule warranty re-work. This promise is for the original customer only and is not transferable if the property is sold.
Because we are a services company and do not manufacture products, parts carry only the manufacturer’s warranty — ShowUpPaid provides no separate parts warranty. Contact us before any third party works on the same devices; unauthorized repairs may void this promise for the affected work. Full promise language, exclusions, and claim steps: Install Promise.
Limitation of liability
Except where prohibited by applicable law, if you remain unsatisfied after we have had a reasonable opportunity to re-perform covered workmanship under the Install Promise, your exclusive remedy from ShowUpPaid is limited to the monetary amount you previously paid us for the services. To the maximum extent permitted by Virginia law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of use, arising from the services.
Payment terms
A 50% deposit is required to book installation. You may pay in full at checkout. Any remaining balance is due when work is completed, before or at the time we finish the scoped installation unless we agree otherwise in writing. We accept major credit cards. Klarna financing, when available through Stripe at checkout, is offered only if you choose Pay in full and your project total is at least $1,500.
We require a larger deposit than many general home-improvement projects because each job uses finish-specific devices and cover plates ordered for your quote, and we reserve a dedicated install day (one job per day) once you book. Those special-order materials and the held schedule date are not reusable for other customers if a booking is canceled late.
If a balance remains unpaid after completion, it is past due. Past-due amounts may accrue interest at 1.5% per month (18% APR), or the maximum rate permitted by applicable Virginia law, whichever is less, from the completion date until paid in full. You agree to pay reasonable collection costs, including administrative fees and attorney’s fees, incurred to recover amounts owed.
If payment is not received and ShowUpPaid must pursue collection or litigation, you agree you are responsible for the full unpaid project balance, court costs, reasonable attorney’s fees, and additional costs arising from time lost, scheduling disruption, and recovery efforts related to the unpaid work.
Change orders & on-site discoveries
Any change to project scope — added devices, finish changes, address changes, or work required after on-site discoveries — must be documented in a new paid quote / work order on our website. We do not perform additional or revised work outside the paid quote based on a verbal request alone.
When two orders exist for the same service address, you must email hello@showuppaid.com confirming you want to void the prior order (include both quote references) before we void the prior order or issue a refund. Void, cancellation, and refund of the prior order will only be processed after we receive that written confirmation.
Within the three-day rescission period: If you are canceling an order under the three-day cancellation right below, that confirmation email must be received within three (3) business days of payment on the order being voided.
After the three-day period: Scope revisions still use the same process — email confirmation, void of the prior order, refund of amounts paid on the voided order (less any non-refundable special-order materials already purchased, if applicable), and checkout on the replacement quote — but there is no three-day deadline. The replacement order must be paid and scheduled before we perform the revised scope.
Cancellation & refunds
All cancellations and refunds require written email to hello@showuppaid.com with your name, quote reference, and a clear request to cancel. No void, cancellation, or refund is processed until we receive that email.
Within three (3) business days of payment. We do not order finish-specific materials or reserve an install day during this period. If your written cancellation email is received within three (3) business days after you pay your deposit or pay in full, we will refund all amounts paid in full.
After the three-day period — before materials are ordered and before an install day is reserved. If your written cancellation email is received before we have purchased finish-specific materials for your project and before an install day is reserved, we will refund all amounts paid.
After materials are ordered or an install day is reserved. We will refund amounts paid minus the non-refundable cost of any finish-specific materials already purchased for your quote. Please give at least 24 hours’ notice to reschedule or cancel a reserved appointment; rescheduling itself has no additional fee.
Scheduling, delays & company reschedule
Install dates account for materials lead time so parts can arrive before we come out. We reserve the right to postpone, cancel, or reschedule an appointment for weather, supply or shipping delays, part backorders, emergencies, illness, unsafe conditions, or other circumstances beyond our reasonable control.
If a finish or part is backordered or delayed, your install date may be pushed back until materials are available. We will notify you as soon as practical and offer a new date. If we cancel and cannot reasonably reschedule, or if you decline to wait for backordered materials, we will refund amounts you paid for work not performed (less any non-refundable special-order materials already purchased at your request, if applicable).
Access & customer responsibilities
Because quotes are prepared online without an initial home visit, you agree to provide accurate information about your home, rooms, devices, finishes, and any known wiring concerns. You are responsible for ensuring someone 18 or older is present during the installation window and can authorize work at the property.
You agree to provide safe, clear access to all outlets, switches, dimmers, cover plates, and the electrical panel as needed. Work areas should be reasonably clear of furniture and obstructions. Pets must be secured away from work areas. If we cannot access required areas or safely perform the scoped work at the scheduled time, we may reschedule the appointment at no additional fee.
Who performs the work
Installation under your quote is performed by ShowUpPaid employees or direct representatives of ShowUpPaid. We do not subcontract your outlet, switch, dimmer, or cover-plate replacement work to third-party contractors unless we notify you in writing in advance and you agree.
Governing law
These terms are governed by the laws of the Commonwealth of Virginia. Disputes arising from this agreement will be resolved in the state or federal courts located in or serving Richmond, Virginia, except where applicable law requires otherwise.
Last updated: October 2026