We stand by the promise to do the job right. If you believe the install wasn’t done right, contact us within one year and we’ll re-perform the workmanship at no additional labor charge.
Labor promise
1 year
We perform services in a professional, workmanlike manner. Within one year of install, if the workmanship wasn’t done right, we come back and fix it.
- Re-perform covered workmanship at no additional labor charge
- Project must be paid in full before we return for warranty re-work
- Original customer only — does not transfer if the home is sold
Parts
Manufacturer
We are a services company. We do not manufacture devices or plates, so we do not provide a ShowUpPaid parts warranty.
- Parts are covered only by the manufacturer’s warranty
- We’ll help you identify the part and how to claim with the maker
- If a part fails from a manufacturer defect, parts coverage is theirs — not ours
The promise in plain English
Contact us within one (1) year of the installation date if you believe our workmanship was not done right. After we confirm the issue is covered, we will re-perform the affected labor at no additional labor charge. The project must be paid in full before warranty re-work is scheduled.
What’s not covered
- Work you ask us to re-do that was never on the original paid scope
- Manufacturer or product defects (parts warranty is the manufacturer’s)
- Acts or omissions by you or a third party, including owner modifications
- Misuse, neglect, normal wear, power surges, water damage, or weather / force majeure
- Unforeseeable or latent conditions in the home (for example wiring problems that were not part of our scoped swap)
- Services for which you have not paid in full
How to use the promise
- Email hello@showuppaid.com within one year of install — include your name, address, quote reference, and what’s wrong (photos help).
- Give ShowUpPaid a reasonable chance to inspect and re-perform before anyone else works on those devices.
- Workmanship repaired by others without our prior written approval may void this promise for the affected work.
Limitation of liability
Except where prohibited by law, if you are still not satisfied after we have had a reasonable opportunity to re-perform covered workmanship under this promise, your exclusive remedy from ShowUpPaid is limited to the monetary amount you previously paid us for the services. We are not liable for indirect, incidental, special, or consequential damages, loss of use, or similar losses, to the maximum extent permitted by Virginia law.
This page is our customer-facing Install Promise. Payment, cancellation, change orders, and full scope rules live in our Terms & Conditions.
Last updated: October 2026